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Generation X Video Leaders Guide - GXV
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EXCEL- Disciplining & Counseling DVD Kit - EDCD
It would be an ideal world (and a nave expectation of managers) to have all employees arrive at work on time every day, with a positive attitude, a strong willingness to work, and a commitment to earn their keep. Unfortunately, in the real world of work, there are always some employees who are undisciplined or incompetent or committed to getting the most and giving the least. This happens despite our best efforts in selecting and training employees. Hence, it is sometimes necessary for a supe...
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EXCEL- Giving Clear Information DVD Kit - EGCD
In the world of work, managers and supervisors are expected to communicate clearly, concisely, completely, crisply, convincingly, and courteously. Thoughts and information should flow logically and smoothly toward the accomplishment of each message's purpose. Unfortunately, the free flow of thought from the human brain is rarely this well organized. Often we regret things we said or did not say things that interfered with our objective. Most of us need time to outline a message, whether writt...
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EXCEL- Getting Unbiased Info DVD Kit - EGUID
Managers and supervisors tend to be far more adept at asking highly structured, direct questions than indirect, open-ended ones. This is appropriate for obtaining certain kinds of information. At other times, such an approach will bias the other party to say what is expected or expedient or pleasing. No wonder the information managers obtain is often slanted or filtered or incomplete or whitewashed or dated or otherwise misleading. Since the quality of decisions made, problems solved, and act...
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EXCEL- Identify & Solving Problems DVD Kit - EISPD
EXCEL- Identify & Solving Problems KitManagers are expected to solve problems promptly and wisely, based on the best available evidence. Unfortunately, most supervisors and managers have never been taught skills associated with problem solving: how to set measurable objectives, collect and evaluate information, separate fact from opinion, identify the problems they face, state and test action plans, and consider alternative steps to solve their problems. Successful supervisors and managers, r...
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