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Excuses, Excuses, Excuses - EEE
This is a book that will help anyone who deals with customers. It is a wonderful blend of wisdom and insight that deals with the everyday relationships between the customer and service representative.
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50 Activities for Achieving Excellent Customer Service w/CD and Excuses, Excuses, Excuses - 50ACS
Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations
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20 Training Workshops for Customer Service Volume 1 - 20WC1
Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
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20 Training Workshops for Customer Service Volume 2 - 20WC2
Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!Training ObjectivesDevelop a cohesive customer service policyIdentify service improvement opportunitiesMeasure customer service effectivenessSelected Contents
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Customer Service Participant Action Guide - CSAPP
This easy-to-administer activity is ideal training for customer service associates, call center managers, group leaders, as well as internal customer support people, project teams, and supervisors.
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Customer Service Training: How to Create Your Own Program Video - CSTV
From the world's leading authority on customer service? this do-it-yourself resource will save you hours of work and ensure first-class customer service training. Customer Service Training walks you step-by-step through the design and delivery of training that changes behavior, recharges reps, and wins customers.
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25 Reproducible Activities for Customer Service Excellence w/cd - 25CS
Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities.
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Service Leadership Facilitator Guide - SLTFF
This training is designed for managers and executives. It teaches 10 proven strategies for creating a service culture in your organization. There are lesson plans for 1 or 2 day workshops and there are 72 power point slides.
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Frontline Service Participant Workbook - FSPW
This leaders guide includes training lesson plans for 1 and 2 day workshops and includes case studies, experiential exercises and power point slides. Now you can use the same service fundamentals that are practiced at Disney World, marriott and hundreds of other companies whose success depends on world class service.
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Frontline Service Facilitators Kit - FSFG
This leaders guide includes training lesson plans for 1 and 2 day workshops and includes case studies, experiential exercises and power point slides. Now you can use the same service fundamentals that are practiced at Disney World, Marriott and hundreds of other companies whose success depends on world class service. ===Participants will learn and internalize:=== *Why service plays such a crucial role in today's competitive marketplace. *How to use natural skills and knowledge to create uniqu...
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