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Customer Service Commitment Facilitator's Kit - CSCPF
This Facilitators Guide enables a trainer to lead a half-day workshop administering, scoring, and interpreting the Customer Service Commitment Profile. Includes templates for development planning.
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Customer Service Commitment Profile- 5 Pack - CSCP
This 84 item, self scoring assessment helps individuals understand how much "service excellence" is offered to the customer by organization and self.
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Customer Service Commitment Profile: Online Assessment - CSCPOL
This 84 item, online assessment helps individuals understand how much "service excellence" is offered to the customer by organization and self. The assessment results provide coaching tips for improvement and development planning templates.
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Customer Service Skills Profile Leader's Guide - SSPRF
This easy-to-use assessment solves one of your biggest headaches in customer service - ensuring consistency in your staff's performance. How? By giving employees a clear picture of their unique strengths and areas they need to work on - and the motivation to acquire all the skills of an all-around good customer service giver.
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Customer Service Skills Profile 5-Pack - SSPR
This self scoring, 84 item assessment provides detailed feedback on 7 crucial service competencies. The assessment booklet provides coaching tips and development aids so participants can improve in the areas they have identified as their weaknesses.
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Improving Customer Service SkillBuilder - 10 Pack - 12PICS
Improving Customer Service SkillBuilder - 10 Pack
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